Case Study: PagerDuty achieves 46% higher Digital Room adoption with Highspot

How PagerDuty Increased Digital Room Adoption by 46%

PagerDuty’s enablement team needed a more proactive, insight-driven way to engage modern buyers and support complex sales and renewal motions. After implementing Highspot, the team used analytics and Digital Rooms to move beyond reactive content management and improve how reps connect with prospects and customers.

Highspot helped PagerDuty roll out a workshop-based adoption strategy that combined education, demos, and hands-on practice to build rep confidence. The result was strong uptake: reps shared more than 300 Digital Rooms, Digital Room adoption increased by 46%, and recurring platform usage reached 79% and continues to rise.

PagerDuty

Lisa Brown

Senior Instructional Designer