Case Study: HSBC achieves 83% better content findability with Highspot

How HSBC Built a 10K User Content Community in 18 Months

HSBC needed a better way to bring together content, expertise, and governance while enabling teams across borders to collaborate and automate repetitive tasks. Before Highspot, HSBC lacked visibility into where content was being shared, who was engaging with it, and what resonated with clients.

By implementing Highspot, HSBC created a centralized “single source of truth” with stronger controls, better structure, and insights into content performance. Highspot helped HSBC improve content findability by 83% and increase content usage by 32%, while also supporting compliance, risk management, and new reporting capabilities.

HSBC

James Bickerton

Global Head of Client Development