Case Study: Attentive boosts post-sales performance and customer value with Highspot

How Attentive Boosted Win Rates by 7%

Attentive wanted to bring more consistency to its customer success efforts by giving post-sales teams hyper-personalized, role-specific guidance and content. Using Highspot, the team created “Adoption Plays” to help customer success reps recommend next steps, address churn risk, and handle competitors more effectively.

With Highspot’s training and Learning Paths, Attentive rolled out new product certifications in just three weeks and achieved a 97% completion rate. The result was stronger alignment across customer-facing teams, faster customer value realization, and improved support for the new product launch.

Attentive

Jesse Potter

Director of Revenue Enablement