Case Study: an in-home healthcare provider cuts turnover by 64% with HighMatch

In-home Healthcare Provider cuts turnover by 64% with HighMatch

An in-home healthcare provider serving individuals with developmental disabilities was struggling with severe early turnover, experiencing an 80% rate within the first six months. This unreliability disrupted care teams and strained operations. The provider partnered with HighMatch to find a solution to reduce this turnover and hire more mature, dependable direct-care employees.

HighMatch analyzed the provider's top performers to build a predictive Job Profile defining key traits. Candidates were then evaluated against this profile with a match score. After implementing this approach, HighMatch helped the provider achieve a 64% reduction in turnover, dropping from 80% to 29%. Leadership also reported that new hires were more professional and dependable, improving care continuity.