Case Study: Chopt boosts GM performance and retention with HighMatch

Chopt boosts GM performance 68% and retention 70% with HighMatch

Chopt, a restaurant chain, faced a challenge in hiring effective General Managers. Their existing process relied on resumes and instinct, offering weak insight and no objective benchmark for leadership potential. They partnered with the vendor HighMatch to address this issue with a tailored assessment service.

HighMatch developed a solution by benchmarking the traits of Chopt's top-performing General Managers to create a custom assessment. This data-driven approach resulted in candidates who were 68% more likely to perform above expectations and 70% more likely to be retained, giving Chopt a confident and repeatable hiring process.

Chopt