Case Study: Instructure improves community search, admin efficiency, and data reliability with Higher Logic Vanilla

Instructure improves search and community management for millions of users with Higher Logic

Instructure, the maker of the Canvas learning ecosystem, faced significant challenges with its existing global customer community platform. The system was difficult to administer, had poor search functionality, and lacked reliable data, making it hard to justify its use at an enterprise scale. This led Instructure to seek a new solution and partner, ultimately selecting Higher Logic Vanilla.

Higher Logic implemented its Vanilla platform, providing a modern, intuitive admin experience and powerful search. The migration was completed successfully without disrupting users. The results were immediate: administrative tasks became easier and faster, customer search and content discovery improved dramatically, and the team gained access to trusted data for measuring impact. Higher Logic delivered a dependable foundation for Instructure's customer experience.

Instructure