Case Study: Duck Creek Technologies reinvigorates its community with Higher Logic Vanilla

Duck Creek Technologies reignites community activity with Higher Logic Vanilla

Duck Creek Technologies, a provider of SaaS core systems for property and casualty insurance, needed to replace its outdated and hard-to-manage user community platform. The previous solution was highly customized, poorly supported, and could not sustain the community's growth, leading to lost knowledge and inefficient client support. This challenge led them to partner with Higher Logic, migrating their community, called "the Pond," to the Higher Logic Vanilla platform.

The solution from Higher Logic Vanilla provided a user-friendly, low-code platform that was easy to manage without dedicated developers. Key features like the Widget Builder and role-based experiences allowed Duck Creek to easily organize content and tailor the space for different users. Following the migration with Higher Logic, the community was reinvigorated: activity increased dramatically, new clients expressed interest in joining, and the team gained better tools to track how community Q&A reduces support tickets. The platform's improved usability and design directly fueled this new growth and engagement.

Duck Creek Technologies

Alex Gottman

User Community Manager at Duck Creek