Case Study: Crisis Text Line achieves higher volunteer engagement and stronger support with Higher Logic Vanilla

Crisis Text Line launches community in 8 weeks with Higher Logic

Crisis Text Line, a nonprofit providing text-based mental health support, faced a challenge in scaling and centralizing its community for over 65,000 volunteers. Their previous platform lacked dedicated resources, strategic moderation tools, and the necessary integrations to foster a unified and supportive environment. To address this, they selected Higher Logic Vanilla for its robust customization, integration capabilities, and strong support.

By implementing Higher Logic Vanilla, Crisis Text Line centralized its entire volunteer experience, dissolving previous silos and fostering greater connection. The solution included customized features, flexible permissions, and integrated tools like Zoom. The results included a significantly better brand experience, a noticeable uptick in community engagement within just two months, and improved security and moderation. Higher Logic provided the scalable platform needed to create a more cohesive and engaging support network for volunteers.

Crisis Text Line