Case Study: Kustomer streamlines HR onboarding, performance reviews, and people analytics with Hibob

From onboarding to performance management: enhancing the Kustomer experience

Kustomer, a fast-growing customer service software company, needed a full-service HRIS to support its expanding global workforce. As the company grew across multiple offices and remote locations, its existing payroll and benefits platform could no longer handle onboarding, performance management, or people analytics effectively. Kustomer chose Hibob’s Bob platform to replace manual HR processes and better support its HR team.

With Hibob’s Bob, Kustomer automated onboarding workflows, replacing manual checklists and email threads with guided preboarding and onboarding tasks for HR, IT, and hiring managers. Hibob also enabled Kustomer to run 360-degree performance reviews and track KPIs with people analytics across headcount, turnover, compensation, and goals. The result was a more personalized and inclusive employee experience, better visibility into workforce data, and a scalable HR process that grew with the business.

Kustomer

Alyssa Henriques

Senior Manager, People Operations