Case Study: NLC Insurance Companies enhances claims communication and customer service with Hi Marley

NLC Insurance Companies cuts claims cycle times with Hi Marley

NLC Insurance Companies sought to enhance its claims experience by meeting policyholders' shifting communication preferences, as a majority expressed a desire to text with their insurer. To address this challenge, NLC partnered with vendor Hi Marley to implement its AI-enabled intelligent texting platform, the Hi Marley Insurance Cloud.

The solution from Hi Marley enabled NLC to communicate via text, share documents and photos, and provide real-time claim updates. This resulted in faster claim lifecycles, a significant reduction in phone calls, and increased operational efficiencies. NLC also benefited from Hi Marley's integration with Guidewire ClaimCenter and its language translation feature, which further streamlined workflows and improved communication.

NLC Insurance Companies