Case Study: New Mexico Mutual Modernizes Workers’ Comp Claims Communication with Hi Marley

New Mexico Mutual achieves 73% opt-in rate with Hi Marley

New Mexico Mutual, a workers' compensation insurance provider, faced challenges in communicating with its diverse customer base, particularly Spanish speakers, and sought a more efficient way to exchange information during the claims process. They partnered with Hi Marley to implement its intelligent communication platform, the Hi Marley Insurance Cloud, to facilitate secure SMS messaging.

Hi Marley's solution provided automated translation into 11 languages, breaking down communication barriers and streamlining the claims process. This resulted in significant time savings and improved service, with almost 50% of their cases using the translation feature. The partnership also achieved a 73% opt-in rate for the texting program. Hi Marley's platform enabled New Mexico Mutual to modernize the claims experience and better serve its stakeholders.

New Mexico Mutual Group