Case Study: Worldwide Conglomerate Company achieves 20% cost savings and a single global PeopleSoft CRM HR Helpdesk with Hexaware

Worldwide Conglomerate Company - Customer Case Study

Worldwide Conglomerate Company, a global diversified business active in energy, health and home, transportation and finance, needed a multi‑lingual, ITIL‑compliant single HR helpdesk to consolidate metrics and streamline HR service delivery across its global centers. They engaged Hexaware to implement PeopleSoft CRM 9.1 Helpdesk for HR as the consolidated platform.

Hexaware implemented and customized PeopleSoft CRM 9.1 Helpdesk for HR (PeopleTools v8.52) with backend integrations, service‑level management, automated access, knowledge management and multi‑language interfaces, rolling the solution out to 113 countries and 500K users in 10 languages. The Hexaware solution eliminated legacy systems, improved HR service request tracking and center visibility, enabled auto‑routing and maintenance planning, delivered ~20% year‑on‑year cost savings and recovered implementation costs within the first year.