Case Study: Leading Publishing Company achieves 1-day month-end close and 80% faster customer portal with Hexaware Oracle Managed Services

World's leading publishing giant (among Top 15) improves its operations with Oracle Managed Services

Leading Publishing Company, one of the world’s top 15 publishing firms, was struggling with longer month‑end financial closures, lack of scale to manage Oracle applications, slow issue resolution and a highly complex integrated technology landscape. To address these problems it engaged Hexaware for Oracle Managed Services and enterprise application support.

Hexaware provided L2–L4 application support, a SIAM‑based integration layer, management of 100+ critical jobs and monitoring/troubleshooting of 1,000+ integrations while delivering modernization work (customer portal enhancements, digital subscription/contract lifecycle, boundary system integrations and JDE-to-Oracle Cloud support). The engagement resolved ~600 tickets/month, achieved ~99% SLA adherence after stabilization, reduced month‑end close from 3 days to 1, cut an Oracle AR invoice job from 180 to <50 minutes for 0.5M lines, improved customer portal response time by 80%, raised data quality to 99.5%, and drove >60% critical‑job efficiency and 35%+ faster automation.