Case Study: World’s Leading Media Company achieves optimized Workday support and reduced costs with Hexaware

World’s Leading Media Company Optimizes Workday Support & Reduces Cost through a Trusted Workday Partner

World’s Leading Media Company, a global information provider serving professional markets, faced fragmented Workday HCM reporting across 60,000 employees in 90 countries, high internal attrition, skill gaps, rising operational costs and the need to free internal teams for strategic priorities. The company engaged Hexaware to provide extended Workday support and centralized reporting services for modules including Core HR, Compensation, Benefits, Time Tracking and Payroll.

Hexaware implemented a Global Report Factory with a dedicated 10‑person offshore team in India to deliver end‑to‑end centralized reporting, Level 2/3 support, data-load standardization and integration fixes. Hexaware’s automation and integration work — including an Excel-based EIB error‑handling tool and a Studio integration for large-volume loads — cut data‑load time by 40% and 70% respectively, standardized reports, sped issue resolution and delivered a 10% productivity improvement in data loads and reporting.