Case Study: World’s Largest Professional Services Firm achieves 30% improved LOB application stability and significant cost savings with Hexaware

World’s Largest Professional Services Firm - Customer Case Study

World’s Largest Professional Services Firm was experiencing significant performance bottlenecks across multiple applications that interrupted business operations and lacked portfolio-wide performance testing due to perceived complexity and cost. Hexaware was engaged to help the customer improve scalability, stability and response times while shortening turnaround for smaller projects.

Hexaware implemented a Shared Services Performance Test Centre using an onshore/offshore/nearshore delivery model, outcome‑based pricing tied to SLAs, and AppDynamics for monitoring and root‑cause analysis. Hexaware’s approach increased performance testing coverage to 78% of projects, grew annual project throughput from 86 to 150 (≈75% increase), improved LOB application stability by 30%, and delivered overall savings of USD 927,000 with first‑year savings of about USD 660,000 and 99.8% SLA compliance.