Case Study: a leading North American non-profit organization achieves on-time PeopleSoft HCM 9.2 modernization with Hexaware

Value beyond contract through PeopleSoft 9.2 Upgrade for a leading Non-Profit Organization serving 37 million members

The client, a leading North American non-profit organization serving 37 million members, was facing significant challenges with its outdated HR application and its incumbent vendor, a large technology and consulting company. Their five-year-old system offered limited functionality and was plagued by vendor apathy, a substantial backlog of unresolved issues, and an excessive reliance on manual processes. To address this, they decided to upgrade to PeopleSoft HCM 9.2 and enlisted Hexaware for the project.

Hexaware implemented approach to modernize over 20 outdated processes. The upgrade was successfully completed two weeks ahead of schedule and within budget. Hexaware also provided 12 months of free post-go-live warranty support. The results included a 10X improvement in onboarding efficiency, a 100% improvement in accessing real-time workforce insights, and 400 hours saved annually in report preparation.