Case Study: World’s Leading Logistics and Supply Chain Company achieves 25–30% support cost reduction and streamlined global HR for 22,000 employees with Hexaware

Oracle Application Outsourcing pays high for a Global Supply Chain and Logistics market leader

World’s Leading Logistics and Supply Chain Company, a 22,000-employee global logistics leader operating in 100+ countries, faced a fragmented HR landscape after rapid growth: legacy local systems, manual global reporting, poor workforce insights, ineffective performance management and rising HR costs. To improve HR service delivery the customer outsourced its HR/Finance applications and engaged Hexaware for an Oracle-based HR transformation.

Hexaware ran HR workshops, data cleansing and a phased rollout of Oracle E-Business Suite R12 (Core HRMS, SSHR, Performance Management, HRMSi), upgraded to 12.1.4, and provided SLA-driven L2/L3 global support, customizations and multi-country integrations with 24x7 availability. Hexaware’s solution streamlined recruit-to-retire for 22,000+ employees across 54 countries, delivered a 25–30% reduction in support costs and achieved a 5–7% year‑over‑year productivity gain.