Case Study: North American Photomask Manufacturing Company achieves 50% cost and effort reduction and a streamlined global Oracle R12 upgrade with Hexaware

North American Photomask Manufacturer stays ahead with Oracle R12 Upgrade

North American Photomask Manufacturing Company, a world leader in photomask manufacturing for semiconductors, LCDs and other microelectronics with 13,000+ employees and seven global facilities, faced process inefficiencies from a heavily customized legacy Oracle ERP, inconsistent procure-to-pay and order-to-cash flows across entities, limited cross-entity reporting, rising maintenance costs and looming end-of-support for their Oracle platform. To resolve these issues the company engaged Hexaware to lead an Oracle EBS R12.1.3 upgrade.

Hexaware deployed its PROBE pre-upgrade assessment, a fixed-price onsite–offshore delivery model and CEMLI retrofitting to execute a multi-language Oracle R12 upgrade in six months. The solution reduced customizations by 40%, automated testing and pre-upgrade work to cut effort and costs by about 50%, delivered consolidated accounting and executive dashboards, lowered support and maintenance costs by ~50%, minimized downtime across North America, Europe and APAC, and improved financial controls and operational transparency.