Case Study: North American global leader in Legal Process Outsourcing achieves modernized, cloud-based HR and real-time workforce insights with Hexaware

North American Global leader in Legal Process Outsourcing Modernizes HR with Cloudification

North American Global Leading Company, a global leader in Legal Process Outsourcing, faced fragmented, manual HR operations across North America and APAC — ad-hoc processes, disparate systems, payroll and biometric integration issues, inaccurate compensation, long recruitment lead times, poor performance management and lack of real-time workforce insights. Hexaware was engaged to modernize HR using cloud-based HCM solutions (Oracle Fusion HCM Cloud and Taleo HCM Cloud) to drive an agile, networked and modern HR platform.

Hexaware deployed the Oracle HCM and Taleo suites via a certified rapid implementation methodology in phased rollouts, automated historical data migration, and integrated Core HR with Payroll, Benefits, CRM and biometric systems. The implementation yielded measurable benefits: a single source of HR data, 10x improvement in headcount reporting, automated payroll interfaces across five operations, real-time employee performance visibility (reducing HR workload by 100% on those tasks), streamlined compensation and mobile access — all delivered by Hexaware.