Case Study: US-based Global Telephony Service Provider achieves 30% improvement in app availability and $300K annual savings with Hexaware's Mobile Test Automation & Production Monitoring Framework

Mobile Test Automation Validation & Production Monitoring Framework Implementation for Global Telephony service provider based in the US

Global Telephony Service Provider, a publicly held US VoIP and SIP telephone service company, faced the challenge of ensuring continuous availability and performance of its core mobile telephony app on Android and iOS and meeting strict business SLAs around download, registration, call connection and audio quality. Hexaware was engaged to build a 24x7 functional validation and production monitoring framework using mobile platforms (iPhone/Android) and test automation tools such as SeeTest and HP QTP/QC, with audio validation via Audacity and AquA.

Hexaware implemented a scheduled, automated test framework with fault alarming (email/SMS), threshold-based alerts and configurable parameterization for multi-carrier, multi-location use, plus multi-level reporting for audit and analytics. The solution delivered a 30% improvement in application availability SLAs over six months, saved about 730 person-days through automation, and yielded an estimated annual quality-related savings of USD 300,000.