Case Study: World’s Largest Professional Services Firm achieves $156,220 cost savings and 3,494-hour effort reduction with Hexaware

Managed Service Support for Global Financial Information System

World’s Largest Professional Services Firm, a UK‑headquartered member of the "Big Four", needed a partner to take full ownership of its Global Financial Management System — covering Payables, Receivables, Time Entries, Expenses, Inter‑Firm transactions, Client Engagements, Collections and Ledgers — and to manage support, enhancements, upgrades, testing and long‑term operational tasks while meeting strict SLAs. Hexaware was engaged to provide managed service support and end‑to‑end ownership of these commercial and critical transactional modules.

Hexaware implemented a 6‑year, 24x7 managed service with on‑site (34%), offshore (58%) and near‑shore (8%) service centres across 150 countries, enforced Agile delivery, cross‑trained L3/L4 teams, extended weekend coverage for Mercury batches, and deployed automation (auto rebooting production schemas, control‑M failure notifications, DR termination alerts, special‑character removal and EMC‑snapshot replicas for Mercury data conversion) to boost efficiency. As a result Hexaware improved SLA compliance, reduced conversion times from days to hours, saved up to 3,494 hours and US$156,220, and delivered a highly satisfied customer.