Case Study: A Leading Product Vendor & System Integrator for Airline and Aviation Industry achieves 35–40% IT spend reduction and cuts service backlog from 30,000 to 500 with Hexaware

Leading Product Vendor & System Integrator for Airline and Aviation Industry - Customer Case Study

The Leading Product Vendor & System Integrator for Airline and Aviation Industry engaged Hexaware to manage and modernize its internal IT and go‑to‑market operations. Hexaware delivered ITIL‑based, SLA‑driven 24x7 L1–L3 application support, infrastructure management and monitoring across 65+ applications and 500+ Windows servers, while also acting as a Go To Market partner for the client’s application managed services and product initiatives.

Hexaware implemented a global delivery model and consolidated the application and infrastructure estate, producing measurable operational and cost improvements: application footprint reduced from 283 to 240, IT spend cut by 35–40%, support team size reduced 8% year‑over‑year, and service request backlog lowered from 30,000 to 500 over five years. Hexaware’s services delivered significant shrink‑IT benefits and enabled the customer to focus on strategic digital initiatives.