Case Study: Leading North American Airline achieves 20% cost savings and scalability with Hexaware

Leading North American Airline Reduces Costs, Gains Scalability by Outsourcing Maintenance and Support Services

Leading North American Airline, which serves 240 destinations worldwide, needed to reduce costs and attain scalability for its cargo revenue operations. Hexaware was engaged to support the airline’s Cargo Revenue Accounting and Revenue Enhancement System, which processes about 4,000 Air Way Bills daily and handles billing, CASS invoicing, interline payables, claims, GL accounting and related reporting.

Hexaware delivered maintenance and support services—including testing, business analysis, application support and enhancements—using a cost-effective onsite-offshore model and total application management (technology environment: USAS 2200 & MAPPER). As a result, Hexaware achieved measurable benefits for the airline, including 20% cost savings, improved scalability and resource availability, and access to domain experts to handle additional requirements.