Case Study: Leading Healthcare Services Provider achieves improved operational efficiency with Hexaware's unified enterprise data solution

Leading Healthcare Services Provider leverages Unified Enterprise Data to improve Operational Efficiency

Leading Healthcare Services Provider, a multinational that supplies sales data and consulting to pharmaceutical companies in more than 100 countries, faced the need to standardize and roll out Sales Force Effectiveness, integrate SAP Financials, PeopleSoft HRMS and Hyperion reporting, scale its consulting arm, provide 24x7 customer support, and build a unified data repository for drug distribution and prescriber data. Hexaware was engaged to deliver Business Intelligence & Analytics and managed application/support services to meet these goals.

Hexaware implemented a centralized global data warehouse (managing over 200 ETL mappings and multiple MRA/CEP cubes), integrated SAP, PeopleSoft and Hyperion, extended consulting resources, enabled multi‑language data handling, delivered custom market‑share and brand diagnostics reports, and provided 24x7 global MIS support. As a result, Hexaware drove significant year‑over‑year productivity improvements, reduced manual data‑preparation errors, increased MIS efficiency and report detail (including moving to day‑over‑day global revenue reporting instead of weekly), and improved support for multiple healthcare manufacturers.