Case Study: Leading German ICT Service Provider achieves 60 enhancements/month and US$250K+ annual savings with Hexaware

Leading German ICT Service Provider - Customer Case Study

The Leading German ICT Service Provider engaged Hexaware to modernize a complex Material Management and Transportation system implemented in SAP (using ISM-PrIMa) that managed supply and disposal of railway track construction materials. The legacy process relied on MS Access and Excel across distributed locations, needed integration with BOPF/FBI technologies, and required an agile DevOps approach to improve ROI and reduce service costs.

Hexaware delivered a cross–time‑zone Agile DevOps implementation—core and requirements teams in Germany, three‑week time‑boxed iterations, pair programming, JIRA‑based continuous delivery, test‑driven development and regular UX/product ceremonies—enabling an offshore‑centric delivery model. As a result, Hexaware achieved measurable impact: year‑over‑year cost salvages (CVAs) of US$250,000+, about 60 enhancements per month, and roughly 900 operational tickets resolved monthly, while improving velocity and reducing service costs.