Case Study: Leading European Telecom Company achieves 180% increase in releases and faster time-to-market with Hexaware

Leading European Telecom Company - Customer Case Study

Leading European Telecom Company, a fast-growing operator with 14 million customers across nine countries, faced OSS/BSS bottlenecks that slowed releases, harmed customer experience, and limited its ability to react to market demands. To become more agile and reduce time to market, the customer engaged Hexaware to drive an Agile transformation, including Agile methodology adoption, QA modernization, and automation services.

Hexaware deployed a three‑pronged people‑process‑technology approach—introducing a happiness index and cultural integration training, enterprise QA guidelines and automation frameworks, and customized automation accelerators—to streamline operations and accelerate sprint cycles. Hexaware’s solution led to a 180% increase in releases from 2011–2014, automated almost 75% of OSS/BSS QA processes, and supported a 90% employee retention rate over five years, while improving system availability, performance and time to market.