Case Study: Leading Auto Insurer in Japan achieves digital transformation — 200% portal traffic, faster proposals and ¥60M annual savings with Hexaware

Leading Auto Insurer in Japan - Customer Case Study

Leading Auto Insurer in Japan faced rising digital expectations from millennials but had no online claims service, heavy call-center dependency for proposals and claims, high portal drop rates, and long proposal-creation times. Hexaware, extending an 11-year partnership, addressed this challenge by developing a New Business Portal using the Mulesoft middleware platform to deliver an omnichannel, responsive experience across smartphones, tablets and desktops.

Hexaware’s solution enabled instant vehicle quotations, online proposal creation, endorsements, FNOL reporting and claims-status tracking, driving faster self-service and smoother claims settlement. The implementation delivered measurable impact: 200% increase in portal hits, 20% faster proposal creation, ~¥60Mn (~$486K) annual cost savings and call-center bandwidth savings equivalent to 3,000 person-days, while reducing claims processing cycle time.