Case Study: Largest Health Care Service Provider in the U.S. West achieves digital HR & finance transformation — 5x faster approvals and 80% faster hiring with Hexaware's PeopleSoft 9.2 upgrade

Large Hospital Chain Goes Digital with PeopleSoft 9.2 Upgrade

Largest Health Care Service Provider, a major U.S. western pediatric hospital chain with 60+ locations, faced a non‑scalable, end‑of‑support PeopleSoft environment (HCM & FSCM 9.1) with poor usability, limited mobile access, weak analytics/dashboards, complex manual processes, and insufficient in‑house talent. Hexaware was engaged to address these legacy, visibility and process‑complexity challenges by upgrading the platform and modernizing workflows.

Hexaware implemented a PeopleSoft 9.2 upgrade (PeopleTools 8.54) with Fluid UI mobile capabilities, revamped talent‑acquisition processes, WorkCenter‑based analytics, and streamlined procurement/travel tracking using an onsite‑offshore, workshop‑driven approach. The solution delivered measurable benefits: 5X reduction in approval times, hiring processes accelerated by 80%, and 360‑degree operational insights via customized WorkCenters, with the project completed on time and within budget.