Case Study: Leading Global Information and Technology Services Company achieves 24x7 Workday support and 60% reduction in manual effort with Hexaware

HR transformation journey continues with 24x7 Workday support for World’s leading healthcare information services company

Leading Global Information and Technology Services Company, a healthcare-focused firm with 15,000 employees across 100+ countries, needed to move from legacy PeopleSoft to cloud-based Workday to support a growing millennial workforce and post-acquisition scale. They required a partner with deep Workday and PeopleSoft expertise to deliver complex BU-level reports, integrate Workday with payroll/finance/BI/CRM/LMS systems, run daily operations and transition to production; they engaged Hexaware for Workday deployment and 24x7 Workday AMS support.

Hexaware implemented an offshore, SLA-driven 24x7 Workday support center, building 80+ integrations, designing complex reports, optimizing data uploads and automating manual processes (e.g., employee photo transfers). As a result, Hexaware delivered a 60% reduction in manual effort for uploads, full automation of recurring tasks, 100% adherence to SLAs, faster issue resolution across L2–L4, and additional out-of-scope value through bespoke templates and notifications.