Case Study: Leading Hospital Billing Company achieves 50% DSO reduction and 175% productivity boost with Hexaware

Hexaware improved the producvity metrics for AR Operaon of a major hospital

Leading Hospital Billing Company, a major provider of revenue cycle services for 86+ hospitals across 15 states, faced rising AR balances—especially >180 days—and had little experience in physician billing. They needed a rapid ramp-up and quick Go‑Live to address low‑balance hospital AR follow‑up, physician AR follow‑up, account closures and clerical requests. Hexaware was engaged to provide AR follow‑up services using an automated AR management tool and Rev‑X technology to support collections and analytics.

Hexaware implemented a targeted program—segregating aged vs. new AR, mapping reimbursement timelines, creating a specialized knowledge pool for >90‑day AR, and executing a 1‑week planning/setup, 2‑week knowledge transfer, and 1‑week pilot prior to Go‑Live (delivered from onsite Atlanta centers with a 40‑FTE team and expansion plans to Mexico and India). Hexaware’s solution reduced DSO by 50% in under four months, drove a 6% month‑over‑month increase in collections on 180+ aging, boosted productivity metrics by 175% via Rev‑X, and achieved 60% call deflection through trend identification.