Case Study: Leading GP Provider in UK achieves 20% cost reduction and 50% productivity improvement with Hexaware

Hexaware designed future state processes with efficiency improvement for a leading GP provider in UK

Leading GP Provider in UK is a GP super-practice serving over 70,000 patients across 9 locations with a team of ~250 staff. Facing labor-intensive, manual finance and accounting processes—from PO creation to invoice reconciliation—and lacking workflow automation and reporting, the client engaged Hexaware to outsource and transform its back-office F&A using Hexaware’s BPS back-office services with secure integration to the client’s SAGE Line 50 accounting system.

Hexaware redesigned the end-to-end processes, deployed back-office experts, implemented 2-way matching, workflow and real-time reporting, and introduced automation to handle POs, invoice processing, payments and reconciliations. As a result, Hexaware delivered a 20% reduction in total cost of operations, 50% productivity improvement, 100% PO processing accuracy, faster reconciliations and decision-making, and supported processing of 1,200 invoices across 78 vendors and 12 reconciliation streams.