Case Study: Global Pharmaceutical Company achieves 91% reduction in HR reporting effort and streamlined performance management with Hexaware

Global Pharmaceutical Company Enhance Performance Management System for Catering its 20,000 Employees

Global Pharmaceutical Company, a leading biopharmaceutical services organization with more than 20,000 employees across 20 countries, had implemented Oracle HCM Cloud (Oracle Fusion and Taleo Cloud) but struggled to run and maintain Fusion and Taleo for daily HR operations and an enhanced performance appraisal cycle. They needed a partner to provide seamless functional and technical support, simplify feedback templates for diverse roles, and deliver effective reporting for detailed analysis.

Hexaware implemented an offshore support model, redesigned appraisal forms and performance screens, developed complex assessment and rating reports, rolled out a global template to 20+ countries, and automated user manual creation using Oracle Cloud HCM Performance Management (Release 10). As a result, Hexaware delivered a 91% reduction in HR reporting effort, 100% adherence to SLAs, automation of manual documentation, and customized performance workflows and reports tailored to the client’s requirements.