Case Study: Leading Provider of MRO Services for Aviation achieves 50% higher system uptime and 30% enterprise license cost reduction with Hexaware

Gearing up for the Future @ A Leading Provider of MRO Services for Aviation

Leading Provider of MRO Services for Aviation, a Saudi/MENA leader managing over 150 Saudia aircraft, needed to scale its 24x7 MRO IT operations for rapid growth while ensuring near‑zero downtime and high quality. The customer engaged Hexaware to upgrade its Infrastructure Management Services, modernize the Digital Workplace, and future‑proof core MRO applications using Hexaware’s RAISE automation platform and ServiceNow-led service desk transformation.

Hexaware delivered dedicated onsite/offshore support teams, a Global Integrated Service Hub, hybrid private cloud management, end‑to‑end DC automation and application operations for AMOS, and network/security hardening. The engagement produced a 50% increase in core MRO system uptime, over 30% reduction in enterprise license spend, support for 2,500 end users and 15K+ MRO transactions per month, plus near‑zero RTO for critical AMOS environments — demonstrating measurable operational resilience and cost savings by Hexaware.