Case Study: Leading Background Verification Service Provider achieves 20% faster proposal creation and ¥60M annual savings with Hexaware

Digital Transformation for a Leading Auto Insurer in Japan

Leading Background Verification Service Provider faced rising mobile usage and customer expectations but lacked online claims services, causing heavy dependence on call centers, long proposal creation times, high portal drop rates and inefficient claims processing. Hexaware was engaged to support the customer’s digital transformation and deliver a responsive, cross‑platform New Business Portal to address these gaps.

Hexaware built the New Business Portal with instant vehicle insurance quotations, online proposal creation, endorsements, FNOL reporting and claims‑status tracking, plus role‑based access to speed workflows. The solution delivered measurable benefits: 20% faster proposal creation, a 200% increase in portal hits, savings of 3,000 call‑center person‑days and approximately ¥60Mn (~$486K) annual cost savings, demonstrating Hexaware’s impact on efficiency and customer self‑service.