Case Study: Leading manufacturing and distributing company of building and home products achieves 20% faster quote-to-order and enhanced web buying experience with Hexaware

Differentiated Customer buying experience through a Web Based CPQ (Configure Price Quote) Application

Leading Manufacturing and Distributing Company, a point‑of‑purchase manufacturer and distributor of windows, doors and other building products, faced a laborious, low‑uptake ordering tool and installation process that created bottlenecks and poor multi‑device visualization. Hexaware was engaged to address these issues with a Web‑Based CPQ (Configure Price Quote) application to improve the end‑user ordering experience and cross‑device usability.

Hexaware built a unified web‑and‑mobile CPQ platform that integrated ERP, catalog, configurator and planning systems, enabling real‑time quotes, targeted promotions and cross‑browser/device compatibility while eliminating manual updates. The solution shortened the quote‑to‑order cycle by 20%, enhanced self‑customization and user experience, reduced customer service call volume, and delivered actionable sales intelligence to improve quote trends and conversion performance.