Case Study: Leading Belgian Non-Life Insurer achieves seamless policy migration, 50% data-entry productivity gain and $500K annual cost savings with Hexaware's iConvert+

Data Migration, Efficiency and Cost Optimization for a Leading Belgian Non-Life Insurer

Leading Belgian Non-Life Insuring Company faced a complex post‑merger consolidation challenge: migrate three different policy administration systems and convert fire and civil policies across multiple platforms without disrupting brokers, maintaining business continuity and keeping policyholders fully informed. The insurer engaged Hexaware, using its proprietary automated migration tool iConvert+, to tackle the end‑to‑end conversion and data migration effort.

Hexaware implemented iConvert+ to migrate over 175K fire and liability policies, unbundled package policies for target‑system compatibility, deployed a communications system for policyholders and brokers, established a centralized customer database with deduplication, synchronized payment and invoicing, and used pre‑validation web services to optimize testing. The engagement delivered measurable benefits: 50% higher data‑entry productivity, over $500K annual reduction in total cost of ownership, faster time‑to‑market and increased policy sales, improved customer portfolio management for cross‑sell/upsell, and reduced training and maintenance dependencies — all achieved by Hexaware.