Case Study: Leading Multinational Air Conditioner Manufacturing Company achieves unified global sales process and rapid Salesforce–SAP integration with Hexaware

Customization and Development of end to end sales process in SFDC for a leading air conditioning manufacturer

Leading Multinational Air Conditioner Manufacturing Company, headquartered in Japan, faced fragmented, country-specific sales processes and needed a commonized sales and distribution platform. Hexaware was engaged to customize Salesforce—implementing Opportunity and Quote management and recommending Salesforce Touch—to standardize sales operations and enable mobile-enabled access across markets.

Hexaware implemented end-to-end sales process modules in Salesforce, built custom reporting and forecasting dashboards, enabled multi-currency/multi-lingual support, and delivered a seamless Salesforce–SAP integration that eliminated SAP security inconsistencies. Using Hexaware’s SPEED methodology, the engagement was completed in a record three months, improving ERP-to-cloud data flow, enhancing market intelligence and forecasting, and accelerating multi-country rollouts.