Case Study: Largest Airline achieves WCAG 2.0 AA compliance and 100% test coverage with Hexaware

Comprehensive Independent Accessibility Testing of Web Portals for World’s Best Airline of 2014

Largest Airline, a global carrier named “World’s Best Airline” in 2014, needed to ensure its public web portals met WCAG 2.0 Level AA accessibility and complied with US DOT requirements so people with disabilities could use assistive technologies. Hexaware delivered comprehensive independent accessibility testing and digital assurance for the airline’s websites, leveraging tools such as HP Quality Center (QC), Contrast Analyzer and WAVE.

Hexaware implemented a risk‑based accessibility test strategy with a full requirement traceability matrix, creating 300+ test cases and achieving 100% execution coverage, uncovering 27% of defects against Priority Level “AA.” The engagement reduced test planning effort by 30–40% and test strategy preparation by 50–60%, delivered a complete WCAG adherence report, multilingual coverage across geographies, and established Hexaware as the airline’s preferred accessibility testing vendor.