Case Study: US-based deep discount retailer achieves TSA-compliant IT separation and 95% cloud migration with Hexaware

Business and Enterprise Architecture Consulting for Leading US based Deep Discount Retailer

US Based Deep Discount Retailing Company, a US-based deep discount retail giant operating 323 locations across 36 states, faced a TSA-driven demerger from its parent and needed a seasoned IT partner to separate systems, stand up IT operations from scratch, and formalize a target IT strategy and operating model. Hexaware was engaged to provide Business and Enterprise Architecture Consulting and lead the transformational separation.

Hexaware delivered an enterprise architecture blueprint, migrated core workloads to the cloud (instituting 95% cloud-based workloads with zero DC infrastructure), and implemented a hub-and-spoke, analytics-driven IT landscape with ITIL v3 processes and an as-a-service catalog. The engagement delivered measurable results: 99.75% Service Desk SLA, 99.99% workplace application SLA, real-time service-level dashboards, harmonized support and billing by units consumed, TSA validation, and a more agile, resilient, and lower-TCO IT environment.