Case Study: Diversified Canadian Communications & Media Company achieves reduced IT spend and 24x7 PeopleSoft HRMS support with Hexaware

Application Support and Maintenance of HR applications for a diversified public Canadian communications and media company

Canadian Communications and Media Company engaged Hexaware to provide offshore application support and maintenance for its HR landscape, including PS HRMS and Canadian Payroll on Oracle/Unix, and to deliver 24x7 PeopleSoft HRMS support so the client could focus on core HR operations, reduce costs, and maintain high service quality amid platform migrations, acquisitions and heavily customized applications.

Hexaware set up an Offshore Development Center delivering production support, development and QA, re-hosted applications to supported platforms and assumed ASM responsibilities. The engagement delivered measurable results: a 35% reduction in bug outs year-over-year, automated test scripts that shortened test cycles, CVA automations worth $6,650/year, no SLA breaches in recent years, reduced IT spend, improved quality and streamlined operations.