Case Study: Leading US Airline achieves seamless Sabre migration, improved kiosk & employee portal performance and cost savings with Hexaware

Application Maintenance & Support of Reservation & Ticketing System, Kiosk System and Employee Portal for a Leading US Airline

Leading US Airline, a California-based carrier focused on low-fare point-to-point long-haul service, needed to migrate its backbone web services to Sabre Solutions and modernize critical systems including its reservation & ticketing system, kiosk software and employee portal. The airline faced tight timelines, legacy Flash-based kiosk integrations, high post-migration enhancement demands (membership tiers, premium seats, travel bank), and a requirement for automated testing and performance improvements; Hexaware was engaged to deliver the migration, ongoing application maintenance and support.

Hexaware upgraded the kiosk functionality, migrated the reservation & ticketing system to Sabre, rebuilt the employee portal on modern Spring/Hibernate/Struts technology, implemented logging and automated JUnit testing, and executed post-migration performance tuning and kiosk refactoring. Hexaware completed the migration within the set timeframe—reducing migration costs—streamlined production support with better logging and Tealeaf integration, improved application performance to lower service costs, and delivered new revenue-driving features (passbook mobile check-ins, tier levels, premium seats and travel bank) while ensuring defect-reduced releases.