Case Study: Online Education Company achieves enhanced user experience and 8–10% IT spend reduction with Hexaware

An Online Education Company enhances user experience and application support

Online Education Company is an accredited, nationally recognized US online education provider aligned with top experts, accreditors and licensing bodies. Facing a vast footprint of enterprise applications with custom add-ons and major UX shortcomings, the Online Education Company engaged Hexaware to support a range of student information systems and UX applications, drawing on Hexaware’s PeopleSoft and BIBA expertise.

Hexaware implemented integrated support and QA track-wise teams, leveraged its technology horizontals and support structures, conducted a proactive portfolio and ESB needs assessment, ran a QA automation pilot and executed a UX redesign within a collaborative service-delivery model. Hexaware’s approach improved application support and business-process focus in QA and delivered measurable impact, including an 8–10% year-over-year reduction in IT spend.