Case Study: Leading Information and Software Services Company achieves faster time-to-market and reduced transition risk with Hexaware

A Global IT Products Company offering decision support products & services for the Health Care Markets

Leading Information and Software Services Company, a provider of information and software services across legal, tax, accounting, finance, audit, risk, compliance, medical and healthcare domains, faced rising pressure from faster innovation cycles and previous outsourcing to a large Tier‑1 IOP that delivered poor attention, a pyramid staffing model of inexperienced programmers, and slower time‑to‑market. To address these challenges they engaged Hexaware, pursuing a mid‑tier alternative and services including Hexaware’s Dev/Ops LifeCycle platform, Agile Lab & Infrastructure and a high‑touch virtual captive engagement model.

Hexaware implemented an Anti‑Pyramid staffing model, a transparent virtual captive engagement, a Knowledge Academy for client‑specific onboarding, and an automation‑driven Dev/Ops lifecycle to enable faster product launches and better product lifecycle management. The Hexaware solution delivered improved visibility and control, standardization, productivity and quality with minimal transition risk (zero current‑year transition impact), a scalable model for service expansion and positive client feedback—creating significant headroom for business growth and confidence from the customer’s product leadership.