Case Study: Leading Investment Firm achieves 24x faster HR approvals and stabilizes Oracle Fusion HCM with Hexaware's Oracle Fusion HCM Cloud support

24x Improvement in Critical HR Approval Processes with Seamless Oracle Fusion HCM Cloud Application Support

Leading Investment Firm, a major Middle East investor across real estate, energy, healthcare and IT, needed post‑implementation stabilization and ongoing support for its Oracle Fusion HCM Cloud application that underpins workforce management, absence management and payroll. The customer sought advisory help, knowledge transfer and timely upgrades to reduce manual interventions and improve payroll and HR productivity, and engaged Hexaware to deliver those services.

Hexaware established an offshore support model delivering uninterrupted payroll support, functional helpdesk, usability enhancements, automated dashboard reports, new payroll elements and OEM engagement for product issues, plus Release 10/11 upgrades and testing. As a result Hexaware drove a 24x faster processing of approvals through automated reports and workflows, personalized notifications for employees, 100% adherence to SLAs, faster incident resolution and a stabilized post‑go‑live HR system.