Case Study: Gameloft achieves 85% FAQ deflection and $1.6M in annual savings with Helpshift

Gameloft levels up console support with Helpshift, cutting resolution time by 51.5%

Gameloft, a mobile gaming pioneer that expanded to consoles, faced the challenge of scaling player support across platforms. They needed a cost-effective solution for handling over 65,000 monthly tickets, especially on their historically frustrating console support channel. The vendor, Helpshift, provided its patented Console QR Support feature to address this.

By implementing Helpshift's QR code feature and AI automation, players could instantly move from their console to mobile support without leaving the game. This solution resulted in an 85% FAQ deflection rate and a 53% automation rate. The measurable impact for Gameloft included a 51.5% improvement in time to resolution and $1.6 million in annual savings.

Gameloft