Helpshift

Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.

Case Studies

Showing 45 Helpshift Customer Success Stories

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How to Get App Testers For Free

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How A Startup Inspires Brand Ambassadors

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How To Piot Support Costs Into Revenue

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Why In - App Feedback Helps Developers Measure UX

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Circa - Customer Case Study

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How to Test Your New Mobile App Idea

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Why Self - Service In Your App Will Keep Business Users Engaged

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How to Save $ 125K in Customer Service Spend

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Doubledutch Saves $125K In FTE Costs

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What On - Demand Companies Are Doing To Scale Into Mobile

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How Drippler Turns 1 Star App Ratings Into 5 Stars By using Helpshift

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How Drippler Builds Features Their Users Want

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How Everalbum's In-App Help Brings More Peace of Mind to Their Customers

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How Foxtrot Uses In - App Feedback to Optimize User Experience

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Customer Focused: How Gone! Finds Success by Putting Happiness First

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How Angry Customers Boost App Installs

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Groove Freedom - Customer Case Study

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How to Have A Successful Mobile Beta

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How Hothead Games Cut Contact Rates By 50%

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Hours Scales Their Customer Base 10x Without Increasing Their Support Costs

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How To Intercept Bugs And Transform Reviews

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Why Lifelike Apps Stopped Using Zendesk

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How Lowdown Stays Competitive with Its User Experience

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How Mercari Cut Their Time to First Response by 163 Hours

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How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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How Mobile Apps Increase Engagement by Ditching Email Support

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Keeping The Conversation Intimate With Users: Ovuline's Competitive Advantage

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Tips From A Top Grossing App - How To Handle 2000 Tickets A Day!

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Playdemic - Customer Case Study

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How to Reduce Costs While Testing Your App

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How to Hack HelpShift for Customer Loyalty

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How to Create A Better Brand Experience

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One Month After Helpshift: Shyp Cuts Costs by 25%

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How Mobile Apps Increase Engagement By Ditching Email Support

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Stitcher Significantly Reduces Ticket Response Times

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How A Premium App Handles Holiday Customers

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Why Tidy Secured Mobile CRM Before Launch

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How A Tinyco Agent Resolves Thousands of Customers Issues Daily

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How TopHatch Increased Social Engagement 10x

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How to Gain an Advantage vs Established Brands

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Why In - App Chat Will Strengthen Your Mobile Community

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How Spanish E-Commerce Company’s Support Team Handles Rapid Expansion

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How Gaming Company Wooga Wins CX and Efficiency Game

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Reduce Response Time by 15% in 30 Minutes

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How On - Demand Taxi App, Yaxi, Handles Thousands of Customer Support Issues

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