Case Study: Vivery cuts setup time by 87% and saves thousands with Helpjuice

Vivery slashes setup time by 87% with Helpjuice

Vivery, a technology company, faced a significant challenge in managing its complex Salesforce Knowledge Base system. The platform was too intricate for their team to use, requiring expensive consultant help for setup and consuming excessive administrative time. This led Director of Data Systems and Operations Heather Forsythe to seek a new knowledge base solution from Helpjuice.

By implementing Helpjuice, Vivery achieved dramatic time and cost savings. The intuitive platform allowed them to set up a fully functional frontend site in under two hours, an 87% reduction in setup time, and eliminated the need for a $7,500 consultant. Helpjuice also reduced weekly knowledge base management time by 80%, saving an estimated $11,500 annually in labor costs while empowering the customer service team to manage the system independently.

Vivery