Case Study: Tugi Tark OÜ cuts onboarding time by 30% with Helpjuice

Tugi Tark OÜ cuts onboarding time by 30% with Helpjuice

Tugi Tark OÜ, a B2B customer support software provider, faced the challenge of managing scattered internal and client documentation across various platforms like Google Docs and Slack. This disorganization slowed down employee onboarding and created a dependency on live support for their clients. They turned to Helpjuice to implement a unified knowledge base solution to serve as a single source of truth.

By implementing Helpjuice, Tugi Tark OÜ gained a centralized platform with advanced search, permission controls, and analytics. This solution accelerated new hire onboarding by 30% and freed team leads from answering repetitive questions. For clients, the knowledge base is projected to save 3-5 hours per week through self-service support, significantly improving efficiency.

Tugi Tark OÜ