Case Study: Rheinhold & Mahla GmbH cuts support emails and speeds training with Helpjuice

Rheinhold & Mahla GmbH cuts support emails by 60% with Helpjuice

Rheinhold & Mahla GmbH (R&M), a global industrial services and engineering provider, faced significant challenges during a worldwide ERP system rollout. With employees across multiple continents speaking dozens of languages, the company struggled with document chaos, outdated guides, and missing translations. This disorganization resulted in over 200 support emails per week, slowing adoption and causing frustration. To solve this, they turned to the knowledge base platform from Helpjuice.

By implementing Helpjuice, R&M gained a multilingual knowledge base with robust version control and AI-powered search. This provided a single source of truth for all employees, ensuring they could instantly access the most up-to-date guides in their language. The solution delivered immediate and measurable results: a 60% reduction in support emails and a 30% acceleration in training speed. Helpjuice transformed the initial ERP tool into a company-wide knowledge hub that empowered employees and drove productivity.

Rheinhold & Mahla GmbH (r&m)