Case Study: KraussMaffei Technologies reduces support requests by 25% with Helpjuice

KraussMaffei Technologies cuts customer support requests by 25% with Helpjuice

KraussMaffei Technologies GmbH, a leading German plastics and rubber machinery manufacturer, needed to reduce customer support requests and meetings. They sought a simple solution to provide product updates and support to their global customers. After trying other platforms, they implemented a knowledge base from Helpjuice.

The solution from Helpjuice provided easy Javascript integration, allowing the knowledge base to remain private yet accessible within their product website. This resulted in a 25% reduction in customer support requests, enabling the company to successfully onboard more customers without being overwhelmed by support needs.

KraussMaffei Technologies GmbH